Effective Date: 02/20/2026
Last Updated: 02/20/2026

1. Introduction

ReFrame Wellness (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information when you interact with our website: wellnessreframe.com (“Website”). This Privacy Policy explains what information we collect, how we use it, how it may be shared, and your rights regarding that information.

This policy applies when you visit or interact with the Website, fill out forms, book services, or contact us. It is separate from our Notice of Privacy Practices, which governs protected health information disclosures under HIPAA.

2. Information We Collect

We collect information in several ways:

A. Information You Provide Directly
When you interact with the Website or request services, you may provide:

• Name
• Email address
• Phone number
• Appointment or inquiry details
• Other information shared in forms

B. Automatically Collected Information
We may collect non-identifying information as you use the Website, such as:

• IP address
• Browser type and version
• Device and operating system data
• Pages visited and time spent on pages
• Referral source

This information is collected using cookies and tracking technologies.

3. How We Use Information

We use the information we collect for:

• Scheduling and managing appointments
• Responding to inquiries
• Providing and improving services
• Communicating about appointments, promotions, or notices
• Analyzing Website traffic and trends
• Complying with legal obligations

We do not sell or rent your personal information to third parties.

4. HIPAA and Protected Health Information

Any health-related information you submit through the Website that is linked to identifiable individuals is treated as Protected Health Information (PHI) and is handled in accordance with HIPAA and our Notice of Privacy Practices.

We will not share PHI collected through the Website except as permitted under HIPAA or as authorized by you. PHI transmitted through online intake forms is secured and protected.

5. Cookies & Tracking Technologies

We may use cookies and similar tools including:

• Google Analytics (for website analytics)
• Facebook / Meta Pixel (for marketing analytics)
• Functional cookies

You can control cookie settings in your browser, but disabling cookies may affect some Website functions.

6. Third-Party Service Providers

We may share information with trusted service providers who help operate the Website (e.g., hosting, analytics, forms). Those providers are required to protect the data and only use it to perform services.

7. Information Sharing

We may share information:

• With service providers under confidentiality obligations
• When required by law, subpoena, or legal process
• To protect legal rights or safety
• With your consent

8. Your Rights

You can request information about personal data we maintain, correct inaccuracies, or, where applicable under state or federal law, request deletion. Access to or correction of PHI is governed by our Notice of Privacy Practices.

9. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and fulfill the purposes listed above.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13 on the Website. If you believe a child under 13 has submitted information, please contact us so we can remove it.

11. Changes to This Policy

We may update this policy. The “Last Updated” date will reflect changes; continued use of the Website constitutes acceptance of those changes.

12. Contact Information

If you have questions or concerns, contact:

ReFrame Wellness
wellnessreframe.com
Phone: 309-929-9116
Email: talonfile.chiro@wellnessreframe.com

Link to our Official Notice of Privacy Practices- ReFrame Wellness Notice of Privacy Practices